Guarantee of Helite products.
1 - Legal GuaranteeOur products are covered by a legal warranty against any manufacturing defects dating from before the purchase. The duration of the legal guarantee varies according to the law applicable in each country.
2 – Helite’s free 2-year warranty extension
Helite users can benefit from a free 2-year warranty extension. To do this, register at www.my.helite.com and follow the instructions to register your airbag and add it to your product list within 2 years of purchase. You will receive an email confirming your registration to be kept with your invoice and presented to your reseller or Helite customer service in case of a problem with your product.
This warranty extension is valid on Helite products purchased anywhere in the world, regardless of the retailer from which you purchased it (physical store or website).
Without proof of purchase/invoice and in the event that it is not valid or legible, your product cannot be taken care of under warranty.
The textile and electronic part of the product is not included in the extension of the warranty.
A product repaired or replaced under this warranty does not renew the warranty period.
Helite reserves the right to change its warranty policy at any time. Your personal data is used as part of the warranty extension and in no case for commercial purposes. For more information, please consult our Personal Data Processing Policy. If your customer data changes, we ask that you update it quickly on your Helite Guaranteed Account.
3- The warranty conditions
These guarantees cover defects in parts and manufacturing of the product.
These warranties do not cover related problems, repairs and parts replacement:
4 – Our after-sales service procedure
After contacting us, please follow our return procedure. It consists in returning your complete product (all mechanical components, fastening strap, full gas cartridge or vacuum) to the address we have given you. For jackets and jackets, please make sure you leave nothing in your pockets. You must also send us your completed return form to have a detailed description of your problem. It is mandatory that you attach a copy of your invoice or proof of purchase to any warranty request. We ask you to return your product in a solid and good quality packaging.
If your product is taken under warranty then shipping, labor, repairs and parts replacement will be the responsibility of Helite.
If your product is not taken under warranty then we will send you a free quote before any intervention from us. No action will be taken without your consent.
If we cannot repair your product for any reason, we reserve the right, with your consent, to replace it with an equivalent product.
You will not be able to claim your product as part of our warranty.
All Helite products returned to service are subject to a complete systematic review.
If you do not follow our return procedure and your warranty request is unjustified then we reserve the right to charge you for a review.